Operational Excellence through Digital Transformation
Operational excellence is about continuously improving business operations to achieve superior performance and competitive advantage. It involves a focus on process optimization, cost reduction, and increased efficiency across all areas of the organization.
Digital transformation plays a crucial role in achieving operational excellence by providing the tools and technologies necessary to automate and streamline business processes. Through digital transformation, organizations can harness the power of advanced technologies to optimize operations and improve performance.
At our company, we help organizations achieve operational excellence through digital transformation. We work closely with our clients to understand their business goals and challenges, and then develop customized digital transformation strategies to achieve those goals.
Areas of Digital Transformation
Warehousing
- Provide guidance on the selection and implementation of warehouse management systems (WMS)
- Offer recommendations on robotics & automation technologies to improve inventory management and order fulfillment
- Evaluate material, manpower and information flow to find opportunities for optimization
- Advise on the optimization of warehouse layout and design
Logistics
- Studying demand patterns and load patterns to find opportunities for consolidation without affecting customers
- Consult on the selection and implementation of transportation management systems (TMS)
- Advise on the optimization of transportation routes and delivery times
- Provide recommendations on automation technologies to improve logistics processes
Customer Service
- Evaluate ticketing workflow across channels to check for efficacy and information symmetry
- Recommend process improvements in the operational workflow to reduce response time and improve customer satisfaction
- Derive VOC (Voice of Customer) from customer feedback and tie back into other initiatives in the organization
- Recommending amendments in workflows and integrations to enable a better customer experience
Cataloging Operations
- Setup processes to ensure capturing of accurate product information
- Channelizing seamless information flow across all stakeholders – suppliers, procurement, merchandizing, finance, marketing, etc
- Ensuring consistent information flow across all systems carrying catalog-related information
- Benchmark Master Data Management practices and recommend automation opportunities for manpower rationalization
Distribution and Network Planning
- Analyse current supply and demand patterns, and future expansion plans to determine current maturity
- Recommending calibration of network design to optimize costs or improve time to serve
- Analyse inventory movement data across various nodes in the supply chain – to recommend potential optimization areas.
Serviceability, Availability, Allocation, Consolidation
- Analyse various data sources – past order data, past SLAs, serviceability contracts, agreed SLAs, inventory visibility, etc to arrive at the as-is situation for serviceability and availability being presented to customers
- Improving the serviceability and availability quotient to drive a better customer experience
- Ensuring the right allocation of the order to the relevant node in the supply chain
- Recommending opportunities for order consolidation to optimize packing and logistics costs.
Backend Technology
- Analyzing the backend technology stack to determine current maturity and effectiveness
- Create a roadmap for progressive digital transformation with a healthy mix of hygiene and innovation as per the business needs transformation with a healthy mix of hygiene and innovation as per the business needs
